Become a volunteer with Community Support Services of Niagara and contribute to your health and the health of your community. We have many volunteer opportunities available, so you too can contribute to a healthier community. Being a part of Community Support Services of Niagara is both fulfilling and rewarding for our volunteers.


  1. Completion of an application form below which includes a personal interview, reference and police check/drivers abstract
  2. Completion of screening requirements
  3. Orientation

Fill out Volunteer Application Form below, or contact Deanna Dittrick, Volunteer Coordinator, by EMAIL or by phone at 905-682-3800 ext 714 if you are interested in more information about volunteer opportunities.

CSSN Volunteer Form

Please note that all volunteer positions require a police check to be completed to ensure the safety of the clients we serve. Once the criminal check is received by our office, and you are accepted as a volunteer, the fee is reimbursed to you. If you have chosen to be a volunteer driver, we will complete a Driver’s Abstract at no cost to you. You must, however, have a valid Driver’s License and current insurance with a minimum of $1,000,000 liability. We also require three references. The entire screening process may take up to six weeks.


Which types of volunteer activity are you most interested in? Select all that apply. Descriptions and details can be found below.
Volunteer Opportunities


Which area(s) do you prefer? Select all that apply.


Which types of volunteer activity are you most interested in? Select all that apply. Descriptions and details can be found below.
Wellness Support Program


Which area(s) do you prefer? Select all that apply.
Areas - WSL


Click on a tab for details and service areas.

Deliver hot/frozen meals to a client’s home. Flexible scheduling and mileage reimbursement.

West Niagara & Welland/Pelham only.

URGENT NEED in Welland and Pelham areas.

Drive some of our clients to our monthly lunch. For many of our clients, this is the only social outing they have. Mileage reimbursement if you drop off and pick up only OR lunch paid for if you stay for lunch and join the fun.

URGENT NEED in St. Catharines.

Give someone a ride to a medical appointment, shopping, etc. Flexible scheduling and mileage reimbursement.

URGENT NEED in all areas.

Visit with someone, in person or by phone, to help brighten their day. Many of our clients have no family or friends and spend their days alone.

URGENT NEED in all areas.

Volunteers assist the Wellness Program Coordinators with recreation and social functions at four senior’s apartment buildings – two sites in St. Catharines, one in Welland and one in Niagara Falls.

Activities may include:

  • Auctions
  • Good Food Box
  • Bingo
  • Breakfast, Coffee Time and Special Luncheons
  • Assisted Shopping
  • Crafts
  • Games/Trivia
  • Friendly Visiting
  • Birthday Parties

URGENT NEED in all buildings.

A joint venture between Community Support Services of Niagara and March of Dimes Canada. HSEP is an in-home exercise program consisting of 10 gentle, progressive exercises designed to enhance and maintain functional fitness, mobility, balance and independence in seniors. Some of the exercises include reaching, rising up onto your toes, and gentle leg stretches.

Potential volunteers will be invited to a free orientation/training at the CSSN office, offered by March of Dimes Canada. The training will explain the program and provide training to allow the volunteer to teach the exercises to assigned client(s).

Upon training completion, the volunteer is matched with a client. Once matched, the volunteer will visit the client in their home to assist with the exercises once per week. The volunteer will also call the client at least once a week to encourage the client to perform the exercises on his or her own. The program runs for 12 weeks and requires the volunteer to work with the assigned client for the full 12 weeks.

URGENT NEED in all areas.

In order to provide the various services to our clients and to coordinate our volunteers, many administrative tasks are required. Our staff work hard to ensure the clients receive the services they need and to find the volunteers needed to provide some of the services. At times, there are not enough hours in a day or hands to do it all and we are always in need of office volunteers to help out.

The following are a few of the tasks we need help with:

  • answering the phone
  • monthly billing – over 1000 invoices & envelopes to be stuffed & sealed
  • preparing client packages
  • printing and cutting of our promotional material (St. Catharines office only)
  • packaging our frozen orders (Welland & Beamsville offices only)
  • filing and more

ALWAYS NEEDED  and appreciated – all three offices.

Marketing Committee members help create a marketing plan that focuses on raising awareness of CSSN programs and services in the community as well as volunteer recruitment efforts to help increase our volunteer base. Volunteers also needed for our special events team.

Monthly meetings – approx. two hours.

All that is required is enthusiasm and creativity!

ALWAYS NEEDED – meets in St. Catharines office.

Represents the residents of the Niagara region in determining and demanding appropriate organizational performance.

The Board serves as a link between the community and CSSN.

Monthly morning meetings at St. Catharines head office.

Three (3) year term commitment.

Interest and/or knowledge of policy governance and volunteer-based community support services.

The Wellness Supportive Living program is a partnership with the Ontario March of Dimes, The Region of Niagara, Niagara Regional Housing and Community Support Services of Niagara. The goal is to provide comprehensive support services to seniors living within four identified social housing buildings (St Catharines (2), Niagara Falls and Welland) to enhance independence and improve the overall health and well-being of these at-risk individuals. Services include on-site attendant care, personal care, medication prompts, housekeeping, volunteer visiting, security checks, social and recreation programs as well as exercise and wellness clinics.

WSL Volunteer Assistant – Matched with a client(s) to eliminate isolation and loneliness. Flexible scheduling.

WSL Office Assistant – Type information, prepare flyers and information packages, organize documents and files. Flexible scheduling.

WSL Recreation Assistant – Assist staff with small group activities such as Bingo, games, crafts, exercise programs. Day and evening hours available.

WSL Assisted Shopping Driver – Drive the CSSN van and pick up clients at specific buildings and drop them off for shopping then return to pick them up and bring them back. Morning and afternoon shopping trips on specific days for each building.