Accessibility: Happy in my Home, Community Support Services of Niagara is actively committed to providing the best customer service and services, ensuring accessibility for everyone.
Statement of Commitment: Happy in my Home, is committed to meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Policies: Happy in my Home is committed to providing excellent customer services and opportunities to all clients, visitors, employees and volunteers inclusive of individuals with disabilities.
Service Animals: Happy in my Home welcomes individuals and their service animals, at all publicly accessible offices. Please note that members of our team can request registered documentation from you as proof of the service animal.
Support Persons: Happy in my Home welcomes support persons accompanying individuals at any of our publicly accessible offices.
Employment: Happy in my Home is committed to working with its employees and potential hires should accommodations be required during the recruitment and hiring process.
Training: Happy in my Home is committed to training all employees, volunteers and other third parties in relation to, accessible customer service and requirements of the Integrated Accessibility Standards Regulation aspect of the Human Rights Code that relate to accessibility.
Information and Communication: Happy in my Home will communicate with individuals living with a disability in a manner that is appropriate for them. If asked, Happy in my Home, will provide information about its organization and its services. Happy in my Home is committed to meet internationally recognized WCAG 2.0, Level AA website requirements in accordance with IASR.
Multi Year Accessibility Plan: Happy in my Home will maintain a multi-year accessibility plan. Happy in my Home will review and update the accessibility plan accordingly. Click here to view the Accessibility Plan.
Feedback: Happy in my Home team members welcome your feedback, pertaining to our services to individuals with disabilities.
- Call: 905-682-3800
- Email: cssn@cssn.ca
- Mail: 3 – 320 Vansickle Rd. St. Catharines ON L2S 0B4
